Terms of Offer & Privacy Policy

1.1Scope

These Terms establish the conditions applicable to participation in the Princess Treatment Challenge and the obligations of the Administration concerning the confidentiality, lawful processing and protection of personal data provided by the User.

1.2Acceptance

By purchasing and/or using the relevant resources connected with the Princess Treatment Challenge, the User confirms that they have had the opportunity to review these Terms.

Where separate consent is required by applicable law for a particular action or type of personal data processing, such consent will be obtained separately where necessary.

1.3Personal Data We May Process

Personal data processed in connection with the Program may include information voluntarily provided by the User or generated through the User's interaction with the Program, including:

• Name
• Email address
• Telephone number
• WhatsApp account information
• Purchase and transaction information made available to the Administration
• Communications with the Administration or support team
• Information voluntarily provided during the Program, mentorship, consultations or support
• Technical information relating to use of relevant online resources, where applicable
• Other information voluntarily provided by the User where reasonably necessary to provide the Program or respond to the User's request

The Administration does not intentionally request identity documents, tax identification numbers, bank account details or other similar information unless such information is specifically required for a lawful and necessary purpose.

Payment information may be processed separately by Lava.top and/or an applicable payment provider in accordance with their own terms and privacy policies.

1.4Lawful Basis for Processing

The Administration may perform lawful processing operations with personal data only to the extent reasonably necessary for the purposes specified in these Terms or otherwise permitted or required by applicable law.

1.5Confidentiality

Personal and confidential information provided by the User will be treated confidentially except where disclosure is necessary for the provision of the Program, required by law, expressly authorized by the User or otherwise permitted under applicable data protection law.

1.6Internal Access

Where necessary for delivery of the Princess Treatment Challenge, relevant personal data may be accessible to Natalia Gurmanova and members of the Gurmanova team involved in providing the Program, support, mentorship or related services.

1.7Lava.top Processing

Lava.top processes personal data in accordance with its own applicable terms and privacy documentation.

2.1Applicable Legislation

The Administration processes personal data reasonably necessary to provide access to and administer the Princess Treatment Challenge and related services.

Personal data shall be processed in accordance with applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 ("GDPR"), where applicable.

2.2Purposes of Processing

The Administration may process personal data for purposes including:

• Providing access to the Princess Treatment Challenge and its materials
• Administering participation in the Program
• Identifying the User where reasonably necessary
• Communicating with the User regarding the Program
• Providing customer support
• Providing live sessions, mentorship, consultations, reviews or other services included in the package selected by the User
• Administering the private WhatsApp community
• Maintaining records relating to purchases and participation
• Responding to withdrawal, refund and other customer requests
• Preventing misuse, fraud and security incidents
• Complying with applicable legal, accounting, tax and regulatory obligations
• Protecting and enforcing legitimate legal rights
• Improving the operation and quality of the Program and related resources
• Sending marketing communications where there is an appropriate legal basis to do so

2.3Data Protection Principles

Personal data shall be processed according to the following principles: lawfulness, fairness and transparency; purpose limitation; data minimization; accuracy; storage limitation; integrity and confidentiality; accountability.

Personal data shall not be processed in a manner incompatible with the purposes for which it was collected unless otherwise permitted by applicable law.

2.4Legal Bases

Depending on the purpose and circumstances, processing may be based on:

• Performance of a contract or steps taken at the User's request in connection with a contract
• Compliance with a legal obligation
• Legitimate interests, where those interests are not overridden by the User's rights and freedoms
• The User's consent, where consent is required

Where processing is based on consent, the User may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal and does not require deletion of information that must lawfully be retained on another legal basis.

2.5Technical & Cookie Information

Where technically applicable, certain information may be collected in connection with the use of websites or digital resources, including IP address, device and browser information, cookies and similar technical information.

Such information shall be processed only where there is an appropriate legal basis and in accordance with applicable data protection and electronic communications requirements.

3.1Means of Processing

Personal data may be processed using automated and/or non-automated means where reasonably necessary for the purposes described in these Terms.

3.2Sources of Data

Personal data may be obtained directly from the User, through the User's interaction with the Program or, where appropriate, from platforms and service providers involved in processing the User's purchase or providing access to the Program.

The provision of information by the User does not by itself constitute consent for every possible form of processing. Where applicable law requires specific consent, such consent shall be obtained separately.

3.3Confidentiality of Information

Personal information shall remain confidential except where the User voluntarily makes information available to other persons or where disclosure is otherwise permitted or required by applicable law.

3.4Security Measures

The Administration shall take reasonable organizational and technical measures designed to protect personal information against unauthorized or unlawful access, destruction, alteration, loss or disclosure.

3.5Data Retention

Personal data shall be retained only for as long as reasonably necessary for the purposes for which it was collected.

The applicable retention period may depend on the nature of the information, the duration of the User's participation in or access to the Program, legal, accounting or tax requirements, the need to resolve disputes, and the establishment, exercise or defense of legal claims.

Where personal data is no longer reasonably required and there is no legal basis requiring its continued retention, it may be deleted or anonymized.

3.6Third-Party Services & WhatsApp

The Princess Treatment Challenge may use third-party platforms and services, including Lava.top and WhatsApp, for payment, content delivery, communications, community participation and support. Use of such third-party services may also be subject to their own terms and privacy policies.

When joining or participating in a WhatsApp group, certain information associated with the User's WhatsApp account may be visible to other group participants depending on WhatsApp functionality and the User's privacy settings. This may include the User's telephone number, profile name, profile image or other information made visible through WhatsApp.

By choosing to participate in such a community, the User acknowledges the nature of group communications and is encouraged to review their WhatsApp privacy settings before joining.

3.7Information Shared During Mentorship & Support

Where the purchased package includes mentorship, personal reviews, consultations, support or similar services, the User may voluntarily provide information concerning personal circumstances, relationships or communications.

Users should avoid providing unnecessary sensitive information and should not unnecessarily disclose personal data relating to third parties.

Where screenshots of private communications or similar materials are submitted for review, Users are encouraged, where reasonably possible, to remove or obscure unnecessary identifying information concerning third parties.

Information voluntarily provided for mentorship or support will be used for the purpose of providing the relevant Program service and related administration.

3.8International Data Transfers

Because the Program may use international online platforms, communication services and technology providers, personal data may in certain circumstances be processed or transferred outside the User's country of residence or outside the European Economic Area.

Where required by applicable data protection law, such transfers shall be carried out using an appropriate legal mechanism or safeguard.

3.9Data Subject Rights

Where the GDPR applies, the User may have the right, subject to applicable conditions and exceptions, to:

• Request access to personal data
• Request correction of inaccurate or incomplete personal data
• Request erasure of personal data
• Request restriction of processing
• Object to certain processing
• Receive or request transfer of certain personal data where the right to data portability applies
• Withdraw consent where processing is based on consent
• Lodge a complaint with the competent data protection supervisory authority

Requests concerning personal data may be submitted to support@gurmanova.guru.

4.1About the Program

The Princess Treatment Challenge is an educational and personal-development program created by Natalia Gurmanova.

The Program is designed to explore topics including self-worth, confidence, personal boundaries, communication, relationships and receiving care and attention.

4.2What's Included

Depending on the package selected by the User, the Program may include:

• Digital educational materials
• Video and audio content
• Exercises and practices
• Guides and bonus materials
• Live sessions and Q&A sessions
• Access to a private WhatsApp community
• Support from the Gurmanova team
• Personal mentorship
• Private calls
• Personalized recommendations or reviews
• Other elements described on the relevant sales or checkout page

The exact content of the User's purchase is determined by the package and description presented to the User before payment.

4.3Pricing

The applicable price, payment options and any available payment plan are displayed to the User on the relevant sales and/or checkout page before the purchase is completed. The price is therefore not fixed in these Terms.

4.4Delivery & Schedule

Certain digital materials, bonuses, community access or other elements of the Program may become available immediately or shortly after purchase.

Other elements, including scheduled live sessions, mentorship or consultations, may be provided according to the Program schedule communicated to Participants.

4.5Access Requirements

Access to the Program may be provided through Lava.top, WhatsApp, email, links and/or other digital services used for delivery of the Program.

The User is responsible for maintaining reasonable access to the internet and any compatible device or third-party application necessary to access the Program.

5.1Statutory Right of Withdrawal

Where applicable consumer protection legislation provides the User with a statutory right of withdrawal from a distance contract, that right shall apply in accordance with applicable law.

For consumers in the European Union, a statutory withdrawal period of 14 days generally applies to distance contracts, subject to applicable conditions and exceptions.

To exercise a statutory right of withdrawal, the User must communicate a clear decision to withdraw within the applicable withdrawal period. Withdrawal requests may be sent to support@gurmanova.guru. The request should contain sufficient information to identify the User and the relevant purchase.

5.2Access to Digital Content

Certain digital materials included in the Princess Treatment Challenge, including videos, audio materials, guides, exercises, bonuses and other digital resources, may become available immediately or shortly after purchase.

The availability or use of digital content does not exclude or restrict any statutory withdrawal, refund or other consumer rights except where such rights may lawfully be excluded or restricted under applicable law.

Nothing in these Terms limits any mandatory statutory remedy relating to digital content that has not been supplied or does not conform to the contract.

5.3Services Included in the Program

The Princess Treatment Challenge may also include services such as live sessions, Q&A sessions, WhatsApp community access and support, mentorship, personal reviews, private calls or consultations, depending on the package purchased.

The availability of such services, including any services beginning shortly after purchase, does not exclude or restrict any mandatory consumer rights available under applicable law.

Where a User exercises a valid statutory right of withdrawal, the consequences of that withdrawal, including any amount that may lawfully be payable for services already provided, shall be determined in accordance with applicable consumer protection law.

5.4Refunds

Refund and withdrawal requests will be considered in good faith and in accordance with these Terms and applicable consumer protection law.

Nothing in these Terms excludes or restricts any statutory right to a refund, withdrawal, price reduction or other remedy that cannot lawfully be excluded or restricted.

Where a refund is required following a valid statutory withdrawal or another applicable statutory remedy, it will be processed in accordance with applicable legal requirements and, where applicable, through the relevant payment provider.

The Administration may also, at its discretion, consider refund requests or other reasonable solutions in circumstances where a statutory refund right does not apply.

To request a refund or discuss an issue concerning a purchase, the User may contact support@gurmanova.guru.

6.1Educational Purpose

The Princess Treatment Challenge is provided for educational and personal-development purposes.

The Program reflects the educational approach, experience and opinions of Natalia Gurmanova.

The Program does not constitute and is not intended to replace medical, psychological, psychiatric, legal, financial or other regulated professional advice, diagnosis or treatment. Where professional assistance is required, Users should seek advice from an appropriately qualified professional.

6.2Results

Personal circumstances, relationships and individual results vary.

No particular personal, emotional, financial or relationship outcome is guaranteed as a result of purchasing, accessing or participating in the Princess Treatment Challenge.

Any descriptions of potential experiences, changes or results associated with the Program are illustrative and should not be understood as a promise or guarantee of a specific outcome, including the actions or behavior of any third party.

6.3Intellectual Property

Materials provided as part of the Princess Treatment Challenge are intended for the User's personal use unless otherwise expressly stated.

Program materials may not be sold, reproduced for commercial purposes, redistributed, published or shared with unauthorized third parties without appropriate permission.

6.4Community Confidentiality

Users participating in private WhatsApp groups or other Program communities should respect the privacy of other participants.

Users should not publish, forward, reproduce or otherwise disclose another participant's private messages, photographs, personal stories or other non-public information outside the Program community without that person's permission.

6.5Responsibility

The Administration is responsible for the lawful processing and protection of personal data within the scope of its own activities and in accordance with applicable law.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by applicable law.

The Administration is not responsible for acts or omissions of independent third-party platforms outside its reasonable control, without prejudice to any rights the User may have under mandatory applicable law.

6.6Disputes

In the event of a dispute or disagreement relating to these Terms, the parties should first attempt to resolve the matter through direct communication where reasonably possible.

Any unresolved dispute shall be handled in accordance with applicable law and without depriving consumers of mandatory protections available to them.

6.7Term & Changes

These Terms remain in effect until replaced or updated.

The Administration may update these Terms where reasonably necessary, including to reflect changes in the Program, applicable law, technology or third-party services.

Any update shall not retroactively deprive a User of mandatory rights already acquired in connection with a completed purchase.

6.8Contact

Questions concerning the Princess Treatment Challenge, access, withdrawal or refund requests, or personal data may be sent to:

• Email: support@gurmanova.guru
• Natalia Gurmanova on Lava.top: app.lava.top/890222103
• Official Lava.top Terms of Service (English): lava.top/en/docs/terms